REMOTE AGREEMENT

1. General conditions

  • The seller of the goods is Datoru drošības tehnoloģijas SIA, Reg. No. 40003516277, address: Matrozu street 15, Riga, LV-1048 (hereinafter the Seller).
  • The Buyer is any legal or physical entity willing to purchase the products offered by the Seller.
  • The buyer shall order, buy and pay, and the Seller shall supply and sell products under the provisions of this Contract.

2. Descriptions of products and prices

  • The Seller shall offer to the Buyer to purchase the Kaspersky Lab's software. For more detailed information on the types of products, see the homepage kaspersky.antivirus.lv
  • Activation of the purchased products is possible from the EU, the states of EEA (Norway, Iceland, Liechtenstein), Switzerland and Monaco IP addresses only.
  • All prices of products at the Seller's online store are specified in EUR, USD, RUB and GBP
  • In all prices specified by the Seller, the Value Added Tax effective in the Republic of Latvia is included.
  • Changes regarding availability of goods and in price-cards shall become effective from the moment of their publication on kaspersky.antivirus.lv

3. Service

The Seller's Customer Service Department is open on weekdays from 9:00 to 17:00.

E-mail: sales@antivirus.lv 

Customer service is carried out in Latvian, in English and in Russian.

4. Shopping, payment and delivery conditions

  • The Buyer shall order the products by filling in a respective order form on the Seller's homepage kaspersky.antivirus.lv.
  • Upon placement of the order, the Buyer shall undertake to specify full information, i.e., name, surname, the declared place of residence, the e-mail address of delivery and the contact details. Legal entities shall specify the company name, registration number and address. The Buyer shall undertake to notify the Seller in due time on any changes.
  • The Seller shall perform delivery of products to the e-mail address specified by the Buyer.
  • The order is prepared electronically and it is valid without signature.
  • Delivery of products is free of charge.
  • The Seller shall confirm each order by sending a respective e-mail of endorsement to the Buyer. Unless the Buyer receives the e-mail of endorsement, the order is not accepted.
  • The Buyer shall agree to pay 100% advance payment to the bank account specified by the Seller. Possible ways of payment:
    • in the site kaspersky.antivirus.lv by credit card or other online payment method which is specified on Seller's online store.
  • The purchase-sale contract shall be deemed as concluded (effective) when the 100% advance payment is made to the bank account specified by the Seller.
  • Products shall be delivered within 2 working days.

5. Warranty

The Seller shall grant the Buyer a product warranty of 1 year. Likewise, the buyers shall be entitled to free technical support during the time of product use.

The Seller's on line shops Customer Technical Support Department is open on weekdays from 9:00 to 17:00.

E-mail: support@antivirus.lv 

Customer service is carried out in Latvian, in English and in Russian.

While the product license is valid the buyer receives mandatory information critical to his cybersecurity by email and / or to the telephone number he has indicated (a one-time reminder to update the license before its foreseeable expiration to provide continued complete protection, and emergency alerts, e.g. about very dangerous cyberattacks).

6. The right of withdrawal

According to the LR Cabinet of Ministers regulations No. 207, Clause 15, the Buyer shall not be entitled to exercise the right of withdrawal in case

  • products are made according to the consumer's specifications or they are irreplaceable, or the products cannot be returned due to their nature, or they are perishable or expendable in short time;
  • the consumer has opened the audio record or the video record, or the packing of software.

7. Impossibility of product delivery

In case the price of the product has changed, or the product has expired in the warehouse, its delivery in due time is impossible. The Seller shall notify the Buyer on the delay. The notification will either inform about complete impossibility of delivery or about new delivery conditions. Unless the new conditions satisfy the customer, the latter shall be entitled to cancel the order.

8. Responsibility and force majeure

The Seller shall not be made responsible for the damage caused to buyers and for delayed deliveries of products in the cases when the Seller could neither foresee nor affect them and when their setting in is not dependent on the Seller's activity.